FAQ

Shipping

Where do you ship your products?

We ship products to the 48 continental states of the US. We do not ship to Canada.

How are shipping costs calculated?

Shipping costs generally depend on the weight of your order and shipping distance from Seattle, WA.

Returns and refunds

Do you accept returns?

We do not accept returns but do offer refunds in cases of damaged or expired products. Please see more details in our policy.

Products

Do you sell Russian products?

No, we do not sell any products from Russia as we do not support their barbaric invasion of our home country Ukraine. We ensure that no products offered on our website come from Russia or Belarus. However, some products from friendly countries such Lithuania or Moldova may have packaging with descriptions in Russian language.

I cannot find a product that was previously offered on the website.

Unfortunately, the war causes supply chain interruptions and some shipments may be delayed and some products may not be available. We urge you to find a suitable replacement or contact us for more information.